V5000 Most frequent questions - February 2019

V5000 Most frequent questions - February 2019

Most frequent questions in February, we have provided several different solutions to resolve.

Caller ID not showing on the call blocker, dashes showing across the middle of the screen instead

Solution Options: 

  • Ensure the call blocker is set up on the master socket

  • Check the feature caller ID is active with telephone provider

  • Change mode of call blocker to 100 or 200 (300 is the default mode)

                                To change the operating mode, ensure the Call Blocker is the STANDARD setup:

                                                                     i.            Get a dial tone

                                                                   ii.            Hold DELETE for 5 seconds until the call blocker beeps this will change the call blocker to mode “100”

                                                                 iii.            Hang up and repeat the process for mode “200” and “300”

                                                                 iv.            Test all modes individually

 
      

  • Change the set up to Parallel with the white cable. To do this:

                                                               i.            Unplug the Line cable from your telephone

                                                             ii.            Take the LINE cable that you unplugged and insert into the LINE port on the call blocker

                                                           iii.            Take the small white cable that came with the call blocker and insert the red end into the LINE 1 port of the call blocker and place the clear end into the telephone.

 

  • Change the set up to alternative parallel with a splitter and extra line cable, to do this:

                                                              i.            Place a line splitter in the wall jack or modem

                                                            ii.            Take the LINE cable that is plugged into the telephone and place in one socket of the splitter leaving the other end in the telephone

                                                          iii.            Take the additional line cable and insert one end into the other port of the splitter and the other end into the LINE port of the call blocker

 

Call list block list issue

Solution Options:

·        

  • Ensure line is not overloaded with too much telephony equipment (multiple separate phones, separate answering machines, tv caller display, alarm system, gate intercoms, fax machines etc.), try disconnecting some equipment to see if issue resolves.

  • If using a DSL filter on the line – change to a top-quality filter 

  • Change mode of call blocker to 100 or 200 (300 is the default mode)

                                To change the operating mode, ensure the Call Blocker is the STANDARD setup:

                                                                     i.            Get a dial tone

                                                                   ii.            Hold DELETE for 5 seconds until the call blocker beeps this will change the call blocker to mode “100”

                                                                 iii.            Hang up and repeat the process for mode “200” and “300”

                                                                 iv.            Test all modes individually

 

  • Change the set up to Parallel with the white cable. To do this

                                                              i.            Unplug the Line cable from your telephone

                                                             ii.            Take the LINE cable that you unplugged and insert into the LINE port on the call blocker

                                                          iii.            Take the small white cable that came with the call blocker and insert the red end into the LINE 1 port of the call blocker and place the clear end into the telephone.

 

 

Unable to enter programming codes

Solution Options:

  • Firstly, you must ensure that you are set up using the standard method, the standard set up is:

                                                                                 i.      Unplug the Line cable from your telephone

                                                                                ii.      Take the Line cable that you unplugged and insert it into the LINE port of the call blocker

                                                                               iii.      Place the short black cable provided with the call blocker into the TEL port and the other end into the telephone.

·        

  • Generate a dial tone, press and hold the block now button until you hear a beep, then enter the desired code.

 

  • Without getting a dial tone, enter the code to be programmed into the call blocker, then Press the Talk/ Dial/ Green button to input.


  • Use the alternative programming codes, start the desired code with a # rather than *, therefore as all codes currently start **7, code now need to start #*7

 

  • If you have recently received a call for instance from private and this has prompted you to enter the code, instead scroll through the call list and find, it will appear as dash across the middle of the screen and on the display along the edges, it will read “private” once found in call list, hit the block now button and this will block all private calls without having to enter the code. This will work for all additional programming codes, when in the call list.  

 

Set up

Solution Options:

  • Standard set up:

                                                              i.            Unplug the Line cable from your telephone

                                                             ii.            Take the Line cable that you unplugged and insert it into the LINE port of the call blocker

                                                           iii.            Place the short black cable provided with the call blocker into the TEL port and the other end into the telephone. 

 

https://www.callblockerusa.com/pages/animations

 

  • Parallel set up:

                                                               i.            Unplug the Line cable from your telephone

                                                             ii.            Take the LINE cable that you unplugged and insert into the LINE port on the call blocker

                                                           iii.            Take the small white cable that came with the call blocker and insert the red end into the LINE 1 port of the call blocker and place the clear end into the telephone.

https://www.callblockerusa.com/pages/animations

 

  • Alternative parallel with a splitter and extra line cable, to do this:

                                                               i.            Place a line splitter in the wall jack or modem

                                                             ii.            Take the LINE cable that is plugged into the telephone and place in one socket of the splitter leaving the other end in the telephone

                                                          iii.            Take the additional line cable and insert one end into the other port of the splitter and the other end into the LINE port of the call blocker

 

https://www.youtube.com/watch?v=LD9MuYE6WHw

Answering Machine not working

Solution Options:

  • If there is a voicemail service and an answering machine change voice mail service ring count to 6 or higher when your answer machine is set to 4 rings. Just make sure the voice mail service is always two rings above your local answer machine's ring count. When you complete this one step, both systems will be fully operational.

  • If there is a stand-alone answering machine - Change answer machine ringer to 7 rings or higher before kicking in.

 

  • If you have a separate answering machine that is NOT built into the telephone handset or base unit, you will be able to connect the CPR Call Blocker to the PHONE in the STANDARD / set up and connect the Answering machine in PARALLEL to the Call Blocker and phone using a LINE splitter.

 

  • Change the set up to alternative parallel with a splitter and extra line cable, to do this:

                                                              i.            Place a line splitter in the wall jack or modem

                                                            ii.            Take the LINE cable that is plugged into the telephone and answering machine and place in one socket of the splitter leaving the other end in the telephone

                                                           iii.            Take the additional line cable and insert one end into the other port of the splitter and the other end into the LINE port of the call blocker



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